Refund policy
Return & Refund Policy
Returns
We have a 10-day return policy, which means you have 10 days after receiving your item to request a return.
To be eligible for a return:
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The item must be in good condition
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Product can be used up to 50% (half usage allowed)
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Original packaging should be available where possible
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Proof of purchase or order confirmation is required
To start a return, contact us at:
Please note that returns must be approved before sending the item back.
Return Address:
55 Wasif Street
Airline Society
Lahore, Pakistan
Items sent without requesting a return first will not be accepted.
Damages & Issues
Please inspect your order upon delivery.
Contact us immediately if:
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The item is defective
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The product arrives damaged
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You received the wrong item
We will evaluate the issue and resolve it as quickly as possible.
Half-Usage Refund Policy
We understand personal care products require testing.
You may request a refund even if the product has been used up to 50%, provided that:
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The issue is genuine
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The product is not intentionally damaged
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Return request is made within 10 days of delivery
Refund amount may be adjusted based on product condition after inspection.
Non-Returnable Items
The following items cannot be returned:
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Products used more than 50%
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Sale or discounted items
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Gift cards
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Hazardous or flammable materials
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Customized or special-order products
If you are unsure about eligibility, please contact us before requesting a return.
Exchanges
The fastest way to get a replacement is:
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Request a return for the original item
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Once approved, place a new order for the desired product
Refunds
Once we receive and inspect your return, we will notify you of the approval status.
If approved:
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Refunds will be issued to your original payment method
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Processing time: 5–10 business days
Please allow additional time for banks or payment providers to complete processing.
If more than 15 business days have passed after approval, please contact us at: